Privacy Policy – 999fb

1. Who We Are

999fb is an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. Our platform provides cricket betting, live casino games, slot machines, and other forms of interactive entertainment. For any privacy-related enquiries, you may reach our support team at the contact details provided at the end of this policy.

This Privacy Policy applies to all services offered through the 999fb website and any associated mobile web experience. It governs the collection and use of personal data for all registered and guest users of our platform. Please read this document carefully before providing any personal information to us.

2. Information We Collect

When you register an account or use our services, 999fb may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and national identification details where required for account verification (KYC).
• Contact information: email address, phone number, and residential address (city/district within Bangladesh).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, or bank details) strictly for processing deposits and withdrawals — we do not store full card numbers.
• Technical information: IP address, device type, browser type and version, operating system, and session timestamps collected automatically when you interact with our platform.
• Usage data: pages visited, games played, betting history, session duration, and user preferences — used to personalise and improve your experience on 999fb.

3. How We Use Your Information

999fb uses the personal information we collect for the following legitimate purposes:

• Account creation and management: to register your account, verify your identity, and maintain the integrity of our user records in compliance with responsible gaming standards.
• Transaction processing: to handle deposits and withdrawals securely via your chosen payment method (bKash, Nagad, Rocket, Dutch-Bangla Bank, and other supported channels).
• Customer support: to respond to your queries, complaints, or requests submitted through our support channels, and to maintain records of previous interactions for quality assurance.
• Platform improvement and personalisation: to analyse usage patterns, optimise game recommendations, and tailor promotional offers in a way that reflects your activity and preferences on 999fb.

4. Legal Basis for Processing

999fb processes personal data on the following legal bases: (a) Contractual necessity — we need certain data to provide the services you have requested, including account registration and payment processing; (b) Legitimate interests — we process technical and usage data to maintain platform security, prevent fraud, and improve service quality; (c) Legal obligation — we may retain and disclose data as required by applicable laws and regulatory obligations; and (d) Consent — where you have expressly agreed to receive marketing communications or optional service features, we process your data on that basis and you may withdraw consent at any time.

We do not engage in automated decision-making that produces legal or similarly significant effects based solely on profiling of user data, without human review being available.

5. Cookies and Tracking Technologies

999fb uses cookies and similar tracking technologies to enhance your browsing experience, maintain session integrity, and gather anonymous analytics data. The types of cookies we use include:

• Essential cookies: required for core platform functions such as login session management, secure page navigation, and language preference storage. These cannot be disabled without affecting platform functionality.
• Analytics cookies: used to understand how users interact with our platform, which pages are visited most frequently, and how sessions flow — helping us identify and fix usability issues.
• Preference cookies: store your personal settings such as chosen language, display preferences, and recently viewed game categories to provide a more tailored experience on return visits.

You may configure your browser settings to block or delete cookies at any time. Please note that disabling essential cookies may impair certain features of the 999fb platform. We do not use cookies to collect sensitive personal information such as financial account data or identity documents.

6. Sharing Your Information

999fb does not sell, trade, or rent your personal information to any third party for their own marketing purposes. We may share your information only in the following limited circumstances: (a) with vetted third-party service providers who assist us in operating the platform (such as payment gateway operators, identity verification services, and IT infrastructure partners) under binding data processing agreements that restrict their use of your data; (b) with regulatory authorities or law enforcement agencies if required by applicable law or in response to a valid legal request; and (c) with fraud prevention and security partners to detect and prevent suspicious activity or account abuse.

Any third-party partners who receive your data are contractually obligated to handle it with the same level of care and confidentiality that we apply internally. We require all partners to implement appropriate technical and organisational security measures consistent with industry best practices.

7. Your Data Rights

As a user of 999fb, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the end of this policy:

• Right of access: you may request a copy of the personal data we hold about you, along with details of how and why it is being processed.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you may request that we correct or update it promptly.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to object: you may object to the processing of your personal data for direct marketing purposes or where we rely on legitimate interests as our legal basis. Where your objection is valid, we will cease the relevant processing.

8. Data Retention

999fb retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your active account plus a reasonable post-closure period required by financial record-keeping obligations; transaction records may be retained for a longer period as required by applicable financial regulations; and anonymised or aggregated analytics data, which cannot identify you, may be retained indefinitely for platform improvement purposes.

When data is no longer required, we securely delete or anonymise it using industry-standard data destruction processes to ensure it cannot be recovered or identified.

9. Data Security Measures

We take data security seriously and apply a layered approach to protect your personal information from unauthorised access, misuse, alteration, or disclosure. Our security infrastructure includes:

• SSL/TLS encryption for all data in transit between your device and our servers, ensuring that your personal and financial data cannot be intercepted.
• Encryption at rest for sensitive fields such as identification document details, stored passwords (hashed), and financial reference data.
• Role-based access controls limiting which staff members can view or process specific categories of user data, with audit logging of all sensitive data access events.
• Regular security reviews and vulnerability assessments to identify and remediate any weaknesses in our platform infrastructure before they can be exploited.

10. Children and Minors

999fb is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If we become aware that a minor has registered or provided personal information on our platform, we will promptly delete the relevant account and all associated data without notice.

If you are a parent or guardian and believe your child has provided personal information to 999fb, please contact us immediately using the email address at the end of this policy so that we can take swift corrective action.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 999fb handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We aim to respond to all privacy-related enquiries within 5 business days.

You may contact us by email at [email protected]. Please include your registered username and a brief description of your request so that our team can locate your account and assist you promptly. All communications are treated with strict confidentiality.